Help & Support

Under Settings → Appearance & Preferences → Preferences → Help & Support, admin can configure custom help documentation and support resources. You can add your organization's own videos and articles to the Help menu, and control whether live chat support is available. This is useful when you want users to see internal training material and onboarding guides alongside, or instead of, the standard help content.

Help videos

The toggle controls whether custom help videos appear for users. Turn it on to show the videos you've added, and off to hide them.

When the toggle is on, the videos you've added are listed below it. Each video appears as a chip showing its title, with an × you can click to remove it.

To add a video, click Add video. The Add video dialog has these fields:

• Title (required): The name users see for the video.

• Hyperlink (required): The URL where the video is hosted. The field expects a full address beginning with https://.

• Private URL (toggle): Marks the video's link as private rather than public. Turn it on when the video is hosted at a URL that isn't publicly accessible.

• You can add up to 10 items. Click a chip to edit that item's title or hyperlink. Click the × on a chip to remove it.

• Click Create to add the video, or Cancel to discard it.

Help articles

This toggle controls whether custom help articles appear for users. Turn it on to show the articles you've added, and off to hide them.

When the toggle is on, the articles you've added are listed below it. Each article appears as a chip showing its title, with an × you can click to remove it.

To add an article, click Add article. The Add article dialog has these fields:

• Title (required): The name users see for the article.

• Hyperlink (required): The URL where the article is hosted, beginning with https://.

• You can add up to 10 items. Click a chip to edit that item's title or hyperlink. Click the × on a chip to remove it.

Click Create to add the article, or Cancel to discard it.

Support

Live chat support (toggle): Controls whether live chat support (Intercom) is available to users in this environment. Turn it on to make live chat available, and off to hide it.

Saving your changes

Click Save to apply your changes, or Cancel to discard them.