> For the complete documentation index, see [llms.txt](https://help.tellius.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tellius.com/settings/preferences/help-and-support.md).
# Help & Support
Under **Settings → Appearance & Preferences → Preferences → Help & Support**, admin can configure custom help documentation and support resources. You can add your organization's own videos and articles to the **Help** menu, and control whether live chat support is available. This is useful when you want users to see internal training material and onboarding guides alongside, or instead of, the standard help content.
### **Help videos**
The toggle controls whether custom help videos appear for users. Turn it on to show the videos you've added, and off to hide them.
When the toggle is on, the videos you've added are listed below it. Each video appears as a chip showing its title, with an **×** you can click to remove it.
To add a video, click **Add video**. The Add video dialog has these fields:
* **Title** *(required)*: The name users see for the video.
* **Hyperlink** *(required)*: The URL where the video is hosted. The field expects a full address beginning with `https://`.
* **Private URL** *(toggle)*: Marks the video's link as private rather than public. Turn it on when the video is hosted at a URL that isn't publicly accessible.
* You can add up to 10 items. Click a chip to edit that item's title or hyperlink. Click the **×** on a chip to remove it.
* Click **Create** to add the video, or **Cancel** to discard it.
### **Help articles**
This toggle controls whether custom help articles appear for users. Turn it on to show the articles you've added, and off to hide them.
When the toggle is on, the articles you've added are listed below it. Each article appears as a chip showing its title, with an **×** you can click to remove it.
To add an article, click **Add article**. The Add article dialog has these fields:
* **Title** *(required)*: The name users see for the article.
* **Hyperlink** *(required)*: The URL where the article is hosted, beginning with `https://`.
* You can add up to 10 items. Click a chip to edit that item's title or hyperlink. Click the **×** on a chip to remove it.
Click **Create** to add the article, or **Cancel** to discard it.
#### Support
**Live chat support** *(toggle)*: Controls whether live chat support (Intercom) is available to users in this environment. Turn it on to make live chat available, and off to hide it.
#### Saving your changes
Click **Save** to apply your changes, or **Cancel** to discard them.
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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://help.tellius.com/settings/preferences/help-and-support.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
